Thank you for choosing novaick.shop! We are dedicated to providing high-quality kitchen products and ensuring your satisfaction. If your purchase does not meet your expectations, we are here to help.
Returns
Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Return requests should be made within 30 days of delivery.
Non-Returnable Items:
- Perishable items like food or consumables.
- Customized or personalized products.
- Final sale items.
How to Return an Item:
- Contact us at support@novaick.shop with your order number and reason for returning the item.
- Once approved, we will provide you with return instructions.
Return Shipping Costs:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- After reviewing the returned item, we will inform you about the refund status.
- Approved refunds will be processed within three business days and credited to your original payment method.
Partial Refunds:
- A partial refund may be issued if the item is not in its original condition or is missing parts, unless the issue is our fault.
Delayed or Missing Refunds:
- If you haven’t received your refund, please check with your bank or credit card provider as processing times may vary.
- For additional help, contact support@novaick.shop.
Damaged or Defective Items:
- If your order arrives damaged or defective, please notify us within 7 days of delivery. Include your order number and photos of the item. We will arrange for a replacement or a refund.
Exchanges:
- We offer exchanges for items of the same type and value. Please follow the return process and specify your preference for an exchange.